The BitMart card is no longer being issued: here is what holders and applicants should do

Updated October 2026

Licensed

Available in US

Fast payouts

18+ Only

The BitMart card was a Visa debit card that drew on a crypto balance held inside the BitMart exchange account. In July 2026 the company announced a phased shutdown of its trading platform, with a deadline of 26 August 2026 for general users to complete verification, close positions and request withdrawals, and a planned end of platform operations on 31 January 2027. The card programme has not been issuing new cards since the wind-down began. This review explains what happened, what it means for anyone who already has a card, what can go wrong when an exchange is closing down, and which alternatives from other issuers are still open to applicants.

If you are weighing whether to apply for a BitMart card today, the short answer is that you cannot: the programme is closed. If you already have one, the relevant question is how to get your money out cleanly before the platform stops working. If you are looking for a crypto card in general, the comparison section at the end of this review looks at three alternatives that are still taking applications.

The information below is current as of October 28, 2026.

Verdict

The BitMart card scores 3.7 out of 10 in our review, and the headline is straightforward: the programme is being wound down, and a card you cannot apply for is hard to recommend to anyone.

The score breaks down as follows:

Who the card suits, in our reading, is essentially existing cardholders who need a way to spend down their BitMart balance before the platform closes. The programme was aimed at BitMart account holders who already had crypto on the platform and wanted a Visa card to spend it without first moving funds to a bank. That audience still exists, but in a shrinking form: the platform is closing, so the audience has a hard deadline rather than an ongoing relationship.

Who it does not suit is anyone who would have to start fresh. A new applicant cannot rely on this card as a long-term payment tool, because the issuing platform has a published end date. A reader who lives in a country where BitMart is restricted, or who needs Apple Pay, or who wants a card backed by a named bank with a published licence, will find those answers missing or negative.

The single thing to take from the verdict is this: do not plan around the BitMart card as if it were a going concern. Treat any balance you have on the platform as something to withdraw on the timeline BitMart has set, and pick a different card if you want a crypto-to-fiat spending tool that is still issuing.

What happened to the programme

This section walks through the events BitMart has announced and what they mean in practice. The dates and details come from the news BitMart itself has put out and from the official card page, and are stated as the company has stated them.

BitMart announced a phased shutdown of its platform on 26 July 2026. For general users the company set 26 August 2026 as the deadline to complete verification, close positions and request withdrawals. A separate notice for identified US users came on 23 July 2026, earlier than the general announcement. The company has said platform operations will end on 31 January 2027. These three dates are the spine of the closure: trade by 26 August, get your money out before the platform ceases to operate on 31 January 2027.

Before the closure, the card was a Visa product issued in three forms: a virtual card, a plastic card and a Platinum metal card. The virtual card was issued immediately after the identity check, and physical cards were shipped after approval. The card settled in US dollars: the balance was converted to USD in real time at the point of purchase, and the card was accepted at any Visa merchant worldwide. The country list was not stated on the official card page, and one third-party source from September 2025 reported 115+ countries and regions at launch, while another from February 2026 listed 183 available and 10 restricted countries, including the US, the UK, the Netherlands, Russia and Ukraine. A later report said the card expanded to all 50 US states in early 2026. These third-party numbers do not agree with each other and the official card page does not confirm them, so they should be read as unofficial indicators rather than current rules.

The identity check required to get a card was BitMart’s Identity Verification Level 2, with extra documents and proof of address on top of that, and the age requirement was not stated. The card was paid from a crypto balance held in the BitMart account; BitMart named twelve tokens that could fund the card — USDT, USDC, BTC, ETH, SOL, ADA, BMX, XRP, LTC, DOGE, TON and BNB — but did not name the networks on which those tokens would be sent. The virtual card could be added to Google Pay; Apple Pay was not mentioned.

The pricing, for the record, was: virtual card 0 USD, plastic 70 USD, Platinum metal 120 USD, with no annual fee on any tier. Every card charged a 1.3% transaction fee, and the only way to know the per-tier ATM fee was to compare them: 2% on the plastic card, 1.5% on the Platinum. The homepage mentioned a free-ATM allowance of 200 to 1,000 USD a month with a 2% fee after that, but the conditions for that allowance were not clearly stated, and other third-party reports said ATM withdrawals were unlimited per year under the launch terms. Those unofficial reports do not match each other or the homepage banner, so a holder who depends on ATM access should not assume any particular allowance is in force.

A note from the founder, reported by Forklog, denied that user funds had been misappropriated. We have not found any official regulatory action against the card or the platform in the public sources we looked at.

The practical upshot of all this is that the card programme is closed to new applicants. The platform is winding down on a published schedule, and a reader who is not already a BitMart user has no card to apply for.

If you already have the card

If you already hold a BitMart card, the next few months are about getting your funds out, not about new spending. The card itself is paid from your BitMart account balance, so the relevant deadline is the platform’s, not the card’s: trade by 26 August 2026, withdraw on the timeline the platform sets, and expect the platform to stop working on 31 January 2027.

A few things to know about the card you may already hold, as stated on the official page:

• The virtual card had a 10,000 USD daily limit and no ATM access. The plastic card had a 50,000 USD daily limit and a 2% ATM fee. The Platinum metal card had no stated daily limit and a 1.5% ATM fee. Monthly limits were not stated.
• The card was funded by a crypto balance in the BitMart account. The supported tokens were USDT, USDC, BTC, ETH, SOL, ADA, BMX, XRP, LTC, DOGE, TON and BNB; the network on which each token should be sent was not listed on the card page.
• The card settled in USD: any of the supported cryptos were converted to USD at the point of purchase, with a 1.3% transaction fee on top. The fee for paying in another currency was not stated beyond that 1.3%.
• Physical cards shipped after approval and could be tracked in the account, but the page did not state delivery times, shipping countries or replacement costs.
• The cashback schedule, as stated officially, was 4.0% on online shopping in the first month for new users and 3.5% from month two; 5.5% on grocery and dining in the first month and 5.0% from month two. The asset in which cashback was paid was not stated.

For cardholders thinking about withdrawals from the platform, not the card: a guide published on 7 August 2026 by OneKey, which is not an official BitMart source, described the platform’s withdrawal process as potentially held for review under KYC, source-of-funds checks, address ownership, the Travel Rule or sanctions screening. The general-user deadline to submit withdrawal requests was 26 August 2026, and platform operations are planned to end on 31 January 2027. The official card page did not describe the withdrawal process for card balances specifically.

A few honest limits of what we can tell you. The issuer of the card, the legal entity behind it, and any licences it operates under were not stated on the card pages we read. The dispute and chargeback process was not described. The help centre is at bitmart.zendesk.com, redirected from support.bitmart.com, and the card page did not describe response times or escalation paths. The BitMart iOS app was rated 2.9 out of 5 from around 3,500 ratings on the US App Store as of 20 October 2026; the app’s interface languages include Russian, Turkish and Ukrainian.

A reasonable order of operations for a holder is: confirm your verification level, finish any open trades before 26 August 2026, request withdrawals well in advance of platform shutdown on 31 January 2027, and do not deposit fresh funds into the platform unless you have a specific reason to.

What can go wrong

The risks below are drawn from what is publicly stated about the platform and the card. Some of them are facts the platform itself has confirmed; others are patterns from user reports on third-party sites, which are unofficial and not confirmed by the company.

The platform is closing, and the most concrete risk is that withdrawals slow down or stall during a wind-down. A user on Trustpilot reported 280,000 USD blocked, and another reported a Hungarian company holding around 80,000 USD unreleased since 26 July. BitMart’s overall Trustpilot score was 2.3 out of 5 from 2,915 reviews as of 20 October 2026, with 66 reviews in the last twelve months. Common themes in those reviews were: withdrawals blocked or failed after the wind-down announcement (reviews on 3 September, 18 September, 9 October and 11 October 2026), support reported as silent for between a week and a month, deposits reported as not credited or still being accepted after the platform said it had stopped taking new funds, and some users saying they had not received direct notice of closure. No card-specific complaints were found.

A second risk is that the card is custodial: the funds backing it sit inside the BitMart exchange account, and the card is tied to that balance. The card page did not describe 2FA settings, in-app card freeze, spending controls or insurance, and the issuer, legal entity and any licences were not stated. A custodial setup means that if the platform has problems, the card has problems with it. There is no separate bank holding the card balance.

A third risk is that, with the issuer not named, a cardholder has limited recourse if a transaction goes wrong. The card page did not describe a dispute or chargeback process. In the wider crypto-card category, US debit card reversal rights come from Regulation E, credit card rights from Regulation Z, and prepaid-card coverage varies and should not be assumed. A holder who experiences fraud or non-delivery has no clearly stated path on the card pages we read.

A fourth risk is that the country list, cashback rates and ATM allowances on the card page are not fully specified, and unofficial sources disagree. A user relying on a third-party report of “up to 5.5% cashback” or “1 to 10% by tier” will find the official page narrower: 4.0% or 3.5% on online shopping and 5.5% or 5.0% on grocery and dining, with the promo rates applying in the first month only. A user relying on a third-party report of “unlimited ATM withdrawals” will find the official page ambiguous, with a homepage banner suggesting a 200 to 1,000 USD free allowance and a 2% fee after. Treat the official page as the floor and any third-party report as a possibility you cannot confirm.

A fifth risk is that the network on which to send a funding token is not stated. Sending USDT on the wrong network to a deposit address is one of the most common ways users lose funds in crypto, and the card page did not specify networks for any of the twelve supported tokens. If you are funding the card or withdrawing, double-check the network on the platform’s deposit screen rather than guessing.

Finally, stablecoins are not as safe as the name suggests. Tether’s USDT and Circle’s USDC are US-dollar-pegged, but the Bank for International Settlements put about 90% of stablecoin market capitalisation in those two as of July 2025, and stablecoins can depeg: TerraUSD collapsed in May 2022, and USDC briefly lost its peg in March 2023 during the US banking crisis. A card funded from a stablecoin balance is exposed to that peg in the few seconds it takes for the conversion to USD to settle.

What to take instead

Three other crypto cards we have reviewed are still taking applications, and they give a sense of what is on the market for a reader who wants a card and is not already tied to BitMart. None of these is a like-for-like replacement for the BitMart card; they are alternatives to consider, with their own limits.

A note on what these scores do not tell you. They are our scoring of those cards as products and are not a forecast. The Young Card is interesting if you want token-denominated cashback and are comfortable with YNG as the payout asset. The MSX card’s score is a placeholder rather than a confident read. The Bybit card has the most detailed regional rollout and the most published rules, but it has a long list of unsupported countries and explicitly excludes European Economic Area customers, so it is not for everyone.

If you are choosing among these, the questions to ask yourself are: which regions are you in, which networks do you want (Mastercard or Visa), which tokens do you want to spend from, whether you want token-denominated rewards or a stablecoin, and whether the issuer is named and licensed. The Bybit card is the only one of the three with a regional rollout detailed enough to answer the first two questions from the official pages we read.

For a reader who cannot use any of these because of country restrictions, the wider category of crypto cards is the next step. Visa and Mastercard themselves do not issue crypto cards to consumers; they license issuers and can suspend a programme. The actual card-issuing institution is usually a bank or an electronic money institution, and the crypto brand is often only a programme manager or front-end. If you want a card that survives a brand-level closure, the issuing institution is the entity to look at first.

Final: who I would recommend this card to

The honest recommendation is short.

I would recommend the BitMart card to exactly one group of readers: people who already hold a BitMart card and a BitMart account balance, and who need a Visa to spend down that balance between now and 31 January 2027. For them, the card still does what it did — draw on the BitMart crypto balance, settle in USD, work at any Visa merchant — and the only sensible thing to do is to use it for ordinary spending while arranging withdrawals on the platform’s own timeline.

I would not recommend it to anyone who has to apply. The programme is not issuing new cards on the official pages we could read, the platform has a published end date, and the issuer is not named. A reader who needs a crypto-to-fiat card should pick a programme that is still taking applications and has a named issuer.

The wider lesson, beyond this card, is the same one that has come up in other exchange-linked products: a card that draws on a custodial balance inherits the custodian’s risks, and a card issued by a brand that is not also a bank inherits the issuer’s silence. A reader who can, will probably be better off with a card from a programme that names its issuer, states its licences, and has a published dispute process, even if the cashback is a bit lower or the supported token list is shorter.

Frequently asked questions

Is the BitMart card still available?

No. The BitMart card programme is no longer issuing new cards. The company announced a phased shutdown of its platform on 26 July 2026, with a general-user deadline of 26 August 2026 to complete verification, close positions and request withdrawals. Platform operations are planned to end on 31 January 2027. The official card page does not confirm new applications.

How does the BitMart card work?

The card was a Visa product paid from a crypto balance held in the BitMart exchange account. At the point of purchase the chosen crypto was converted to US dollars in real time, and a 1.3% transaction fee was charged. The card came in virtual, plastic and Platinum metal forms, settled in USD and was accepted at any Visa merchant worldwide.

Is BitMart a bank?

The card page does not name the issuer of the card or the legal entity behind it, and BitMart is not described as a bank. Crypto card programmes are typically run by a licensed bank or electronic money institution, with the crypto brand as a programme manager, but the official BitMart card page did not name the issuer.

Who owns BitMart?

Ownership of BitMart was not described on the card page. A note from the founder, reported by Forklog, denied that user funds had been misappropriated. The card pages we read did not state the company’s corporate structure, registered entity or licensing.

How do I get my money out of BitMart?

The platform’s stated deadlines are 26 August 2026 to complete verification, close positions and submit withdrawals, and 31 January 2027 for the planned end of platform operations. A non-official guide from OneKey published on 7 August 2026 described the withdrawal process as potentially held for review under KYC, source-of-funds checks, address ownership, the Travel Rule or sanctions. The official card page did not describe the card-balance withdrawal process specifically.

Does the BitMart card require KYC?

Yes. The card required BitMart’s Identity Verification Level 2, with extra documents and proof of address possible. The age requirement was not stated. Lower KYC levels and what they unlock, processing times and rejection reasons were not described on the card page.

Can I add the BitMart card to Apple Wallet or Google Pay?

The virtual card could be added to Google Pay, according to the official card page. Apple Pay was not mentioned. The card page did not state which, if any, wallets the physical cards could be added to.

What fees does the BitMart card charge?

The official page stated: virtual card issuance 0 USD, plastic 70 USD, Platinum metal 120 USD; no annual fee on any tier; 1.3% transaction fee on all types; ATM fee 2% on the plastic card and 1.5% on the Platinum. The virtual card had no ATM access. The fee for paying in a currency other than USD was not stated beyond the 1.3% transaction fee. Third-party sources disagreed on cashback and ATM allowances; treat the official page as the floor.

Is the BitMart card safe?

The card was custodial, meaning the funds backing it sat in the BitMart exchange account, and the issuer, legal entity and licences were not stated on the card page. The card page did not describe 2FA, in-app card freeze, spending controls, insurance or a dispute process. Trustpilot gave BitMart 2.3/5 from 2,915 reviews as of 20 October 2026, with reported withdrawal delays and silent support after the wind-down announcement. We did not find card-specific complaints.

What is a good alternative to the BitMart card?

For a reader who wants a crypto-to-fiat card and is not already a BitMart user, the alternatives section above looks at three options: the Young Card (cashback in YNG tokens), the MSX card (limited public information) and the Bybit Card (the most detailed regional rollout, but excludes European Economic Area customers and has a long list of unsupported countries). The right choice depends on your country, your network preference (Mastercard or Visa) and your tolerance for the issuer’s silence on some details.

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